Issues is an application for managing faults, warranty claims, and inspection remarks – all directly within your digital twin. Each issue is linked to an exact location in the building, providing clear context, full traceability, and efficient resolution.
Issues
Spatial Issue Management in Your Digital Twin
Issues is a spatially integrated issue management application, fully embedded in the digital twin. It enables structured, coordinated, and location-aware management of all types of issues – from fault reports and inspection remarks to warranty deviations and change requests.
Each issue is tied directly to its spatial context: a specific space, building component (IFC object), technical asset, or precise coordinate in the model.
Users gain a visual, end-to-end workflow where issues can be created manually, triggered via integrations, or imported from external systems. All information is searchable, traceable, and accessible within the 3D model or plan view – complete with metadata, history, and assigned roles.
Key Features:
Spatial Mapping to the Building
Each issue is located precisely in the model – tied to a room, component, or coordinate. This eliminates ambiguity, reduces the risk of errors, and ensures the right action is taken in the right place.
Context and Situational Awareness
By linking issues to rooms or components, users gain full visibility into their impact and priority. Decision-makers can immediately understand how an issue relates to the surrounding environment, other open issues, and the building's structure.
Flexible Issue Type Management
The system supports all issue types – emergency faults, planned interventions, warranty claims, or project changes. Issue types, statuses, and workflows can be customized to align with your organization’s processes.
Traceability and Logging
All actions – including status changes, comments, interventions, and attachments – are automatically logged. This provides transparency and simplifies follow-up, reporting, and long-term analysis.
System Integration
Issues can integrate with external systems via open APIs, allowing seamless data exchange with FM systems, issue management platforms, or project portals. It also support imports in the BCF (BIM Collaboration Format) format.
Value for Property Owners:
- Time-Saving and efficient Issue Management
Reduce lead times with a visual interface, clear responsibilities, and automated workflows. - Reduced Risk and Higher Quality Resolutions
Precise localization in the model minimizes misunderstandings and ensures effective interventions in the right place. - Stronger Decision Support
Understand the full context of issues in relation to building structure and operational impact. - Full Traceability and Transparency
All history is retained – simplifying audits, internal reviews, and compliance. - Better Coordination with Contractors
Give contractors and technical teams timely access to the right information – without interpreting blueprints, lists or spreadsheets. - Robust Digital Infrastructure
Issues serves as the central hub for spatial issue management within the digital building – a key component in your digital ecosystem.
Supports the Following Real Estate Processes:
- Fault Reporting & Incident Response
Capture change requests and deviations during construction or renovations – directly in the model for efficient feedback and resolution. - Warranty and Claim Management
Manage warranty issues with precise links to components, locations, and contractors – with full historical context. - Inspections and Regulatory Checks
Register and track inspection remarks directly in the model, with status and accountability. - Maintenance & Service Planning
Create and manage planned tasks linked to assets and specific building areas. - Tenant Dialogue & Issues Communication
Enable better communication and transparency around ongoing issues through shared visualization and context. - Change Requests & Project Deviations
Capture change requests and deviations during construction or renovations – directly in the model for efficient feedback and resolution.
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Issues is an application for managing faults, warranty claims, and inspection remarks – all directly within your digital twin. Each issue is linked to an exact location in the building, providing clear context, full traceability, and efficient resolution.
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100 26 Stockholm
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Phone: +46 8 695 60 00
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